Camping Equipment Hire

Your hired kit is delivered on your chosen rental start date. After your trip, pack it up and drop it off at a Royal Mail parcel shop.

We will email you a pre-paid return QR code that you can use in store.

Royal Mail will deliver your hired kit on your rental start date, so you're ready to go. We recommend choosing a rental start date 1-2 days before your departure date in case there is a delay with the courier.

Rest assured, we have never delivered a late rental.

Your hired gear needs to be in the post by your rental end date, i.e. dropped off at the Royal Mail Parcel Shop. It doesn't need to have reached our warehouse by the rental end date.

1. Clean and dry your equipment before returning
2. Complete the provided return form outlining any damage to the equipment
3. Securely repack and use the original packaging if possible
4. Find the pre-paid QR code we will have emailed to you
5. Drop-off your parcel at the closest Royal Mail Parcel Shop and scan the QR code
6. Get proof of delivery. This protects you and us in the unlikely event of a parcel being lost in transit

All equipment is thoroughly inspected and cleaned. If everything is okay, we release your security hold. If damage is found, and it's not covered by our Accidental Damage Cover, we will contact you with next steps.

No. When you place your rental order, we apply a temporary security authorisation (also known as a pre-authorisation or card hold) to your payment card. This is not a charge, but a hold to ensure funds are available in case of damage or missing items. The hold is automatically released once the gear is returned in good condition, with no action needed on your part.

If anything gets damaged during your trip, let us know as soon as you can. We understand accidents happen — small issues like a bent peg or a torn guy line are usually covered by our accidental damage cover. For more serious damage, we’ll assess it fairly and only charge if necessary. Transparency and trust are key — no hidden fees or surprises.

This optional add-on limits your liability to just £50 if any part of the equipment or included accessories (e.g. poles, flysheet, pegs, footprint) is accidentally damaged during your rental. It does not cover theft, loss, or damage caused by negligence, misuse, or failure to follow setup and care instructions.